Tulsan develops remote, Web-based service system
FROM STAFF REPORTS
A Tulsa businessman has received a patent on a system that he says will make servicing large computers easier.
R. Brent Johnson received the U.S. Patent in October for his ServiceVision product. Under the system, technicians will be able to service a mainframe computer remotely - via the Internet - while the computer owner has the assurance that the mainframe installation remains secure.
Johnson's company monitors the customers' computer systems and sends an alarm to dispatch sites when a problem occurs.
Johnson, the owner of SecureAgent.com, formerly Global Interface Solutions, said the patent could lead to dramatic growth of his company. It opened three years ago with six employees and has grown to 36 workers.
Johnson said he is working toward a joint venture with a large Tulsa company and, with the latest patent, could add another 35 to 40 employees during the next 12 to 18 months.
Companies that may be in line for the system include IBM, Hitachi, Dell and Amdahl, he said.
Under the system, a mainframe computer sends an alert to a dispatch control center when a computer system problem occurs.
The dispatcher then contacts field engineers to work on the problem. | To allow access, the dispatcher supplies a unique, user ID and password combination to the field engineer and to the mainframe computer. The ID/password transmission is sent with a proprietary encryption process to keep the information secure.
Johnson's company monitors the customers' computer systems and sends an alarm to dispatch sites when a problem occurs.
With the process and the security measures provided by encryption, engineers can diagnose the problems in minutes from any location in the world, he said.
The ID and password are made invalid after the dispatcher is notified that the problem has been solved, and access is closed.
"This will provide large computer service providers with the ability to service computers remotely," Johnson said.
"They will be able to work on the problem immediately rather than having to go on site. They can work on it using an Internet connection."
SecureAgent's patented encryption process is used in a company product called SecureNotes. The product is designed to make sure that unauthorized people can't intercept and read a company's e-mail.
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