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ServiceVision Technology
US Patent # 5,970,149
European Patent # 0844563
The patented ServiceVision process provides a secure communications
channel between your customers' enterprise systems, your monitoring
station and dispatch system, and the remote field engineers who fix the
problems. The process is as follows:
The ServiceVision security process for Encryption & User Authentication.
Built directly into SecureAgent®
are two key security features that are always implemented when remote
connections are requested:
Encryption is applied to all data transfer at extensive levels.
User Authentication implements a request-challenge-response before any
connection can be established. This requires the user to enter a unique
ID and password, which must be approved by the target machine. As part
of a patent-pending logon procedure, user combinations are REVOCABLE by
a remote administrator.
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